Withdrawal from the contract

  1. n accordance with § 1829 paragraph 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract for any reason, even without giving a reason, within fourteen (14) days of receiving the goods. If the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods.
  2. The buyer can send a withdrawal from the purchase contract to the address of the seller's place of business, to the address of the seller's registered office or to the seller's e-mail address [email protected]. To withdraw from the contract, the buyer can use the sample form attached to these terms and conditions.
  3. If the buyer withdraws from the purchase contract, the purchase contract is canceled from the beginning. In such a case, the buyer is obliged to return the goods provided to the seller within fourteen (14) days of withdrawal from the contract.
  4. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

Returns of goods and money

  1. In the event of the buyer's withdrawal from the purchase contract, the seller shall return to the buyer within fourteen (14) days of the withdrawal from the purchase contract all funds, including delivery costs, received from the buyer based on the contract, in the same way as the seller received them from the buyer. The seller is entitled to return the money received to the buyer in another way only if the buyer has agreed to it and if it does not incur additional costs.
  2. If the buyer has chosen a different method of delivery of the goods than the cheapest method offered by the seller, the seller will refund the cost of delivery of the goods to the buyer in the amount corresponding to the cheapest method of delivery of the goods offered.
  3. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to him or proves that he has sent the goods to the seller.
  4. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price.
  5. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given.
  6. The buyer acknowledges that according to § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods,
    1. the price of which depends on fluctuations in the financial market independently of the will of the seller and which may occur during the withdrawal period,
    2. which has been modified according to the wishes of the buyer or for his person,
    3. which is subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery,
    4. in a closed package, which the buyer removed from the package and for hygienic reasons it is not possible to return it.

Form for returning goods purchased on the e-shop here.

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